Legal
Terms of use
These terms apply to the use of the OVEN website. By using the website you accept them.
1. Who operates the website
The website is operated by SIA QUOKKA GROUP, registration No. 40203338330, VAT No. LV40203338330, registered address Raunas iela 41 - 13A, Riga, LV-1084, Latvia. E-mail: info@oven.global. SIA QUOKKA GROUP is the owner of the OVEN trademark.
2. Purpose and audience
The website provides information about OVEN products for business partners: distributors, importers, hookah venues and retailers. It is not intended for persons under 18. It does not sell goods to consumers and does not process payments.
3. No offer
The published product specifications reproduce the approved packaging declarations. Submitting a partnership enquiry does not place an order. The minimum order is 20 kg, shipped in 20 kg master cases. We reply to partnership enquiries within 24 hours. Selected packs, quantities and delivery arrangements are agreed individually.
4. Intellectual property
The OVEN name, the ram-head logo, packaging designs, renders, texts and photographs on this website belong to the trademark owner. Partners may use brand materials for selling OVEN products only after receiving them from us and only in line with the brand rules. Any other use requires written permission.
5. Our guarantee
OVEN charcoal comes with a full money-back guarantee, including delivery; by agreement we supply a replacement batch instead. Your personal manager is your contact throughout. You can also write to info@oven.global with the product and any batch or delivery details you have.
6. External links
The website may link to third-party services, such as messenger applications. Those services have their own terms and privacy policies.
7. Governing law
These terms are governed by the laws of the Republic of Latvia. Disputes that cannot be settled by negotiation are subject to the courts of Latvia, unless mandatory law provides otherwise.
Last updated: 7 September 2026