Privacy policy

1. Who is responsible for your data

SIA QUOKKA GROUP, registration No. 40203338330, Raunas iela 41 - 13A, Riga, LV-1084, Latvia, is the data controller for enquiries submitted through oven.global. We handle enquiries about OVEN products and EU supply. For personal data matters, contact admin@oven.global.

2. What we collect

We process what you enter in the enquiry form, what you later send us by e-mail or messenger about the enquiry, and the technical data needed to keep the form working. Required fields depend on the request. A news subscription needs a name, email and consent. Other enquiries also require country and city and a contact channel. Distribution requires coverage regions; a quality report requires the product and issue description; a general enquiry requires a question. Company details are optional.

• Name, company, country and city, the contact channel you choose (Telegram, WhatsApp, e-mail or phone) and the contact itself, request type and product of interest, approximate volume, selected packs and quantities, coverage regions, current brands, venue usage, your message and the address of the page the form was sent from, including link parameters.
• Quality reports may also include batch or delivery details, supplier, venue address, lighting equipment and temperature, quantities received, used and remaining, and a description of the issue. News subscriptions record your email and consent.
• Technical data: IP address and the time of submission, used for spam protection and rate limiting; the language of the website version.
• The website stores a single value in your browser (localStorage) to remember that you confirmed your age. It contains no personal data and is not sent to us.

3. Why we process it and on what basis

• If you enquire on your own behalf about entering a contract, we process the data necessary to answer you — steps taken at your request before a contract (Art. 6(1)(b) GDPR).
• If you act for a company, we process your business contact details to handle its enquiry — our legitimate interest in responding to business enquiries (Art. 6(1)(f) GDPR). The consent you give in the form covers the enquiry itself and the contact channel you chose (Art. 6(1)(a) GDPR).
• To keep the history of enquiries and answer follow-up questions — our legitimate interest in maintaining a business relationship (Art. 6(1)(f) GDPR). Documents that become part of a contract or invoice are kept because accounting law requires it (Art. 6(1)(c) GDPR).
• To send OVEN news when you request a subscription or separately opt in — your consent (Art. 6(1)(a) GDPR). You can withdraw this consent by emailing the contact above; a supply enquiry does not require a news subscription.
• To protect the website from abuse and spam — our legitimate interest (Art. 6(1)(f) GDPR).

4. Where the data goes

Categories of recipients: the hosting provider of the website and the enquiry log (servers in the European Union); the provider of our sales and accounting system, where supply and general enquiries may be recorded as draft orders (quality reports and news subscriptions do not create an order); the Telegram messenger, through which the responsible manager receives a notification with the enquiry content; and, depending on the channel you chose, the e-mail or messenger service used to answer you. Some of these providers operate outside the European Economic Area; we use only providers that are necessary to handle enquiries and apply the transfer safeguards available for each of them. We do not sell personal data and do not pass it to advertisers.

5. How long we keep it

Enquiry records are kept for three years after the last contact so that we can answer follow-up questions and repeat orders. Withdrawing consent stops the processing based on that consent; data retained under another lawful basis is kept for the period stated for that purpose. Documents that became part of a contract or invoice are kept for the period required by accounting law. Technical logs used for spam protection are kept for no longer than 90 days.

6. Your rights

You may ask us to access, correct, delete or restrict the processing of your data, object to processing based on legitimate interest, receive your data in a portable format and withdraw consent at any time. Write to the e-mail address above; we answer within one month. You also have the right to lodge a complaint with a supervisory authority — in Latvia this is the Data State Inspectorate (Datu valsts inspekcija).

7. Analytics and cookies

The website does not use third-party analytics, advertising pixels or tracking cookies. If we add first-party, cookie-free usage statistics in the future, this policy and the cookie notice will be updated before that happens.

8. Changes

We may update this policy when the website or the law changes. The current version is always published on this page with the date of the last update.